Omnipoint has updated health safety guidelines to help keep drivers and passengers safe. Under the new guidelines, drivers and passengers must stay home if they have COVID-19 or related symptoms, wear a face covering, keep the front seat empty, and roll windows down when possible. Drivers or passengers who repeatedly violate these new guidelines will be suspended. If a driver ever has a health safety concern, like someone not wearing a face covering, they can cancel the ride without incurring a fee.
When you request a ride and your ride has been accepted, you’ll receive information on the driver and their car.
When the ride arrives, make sure your driver’s information matches what’s on the app to ensure you’re getting in the correct car. This includes the license plate of the car they’re driving and the appearance of their vehicle.
As an extra precaution, you should also ask the driver to tell you their name or the name of the person they’re there to pick up before entering the car.
Omnipoint-GO offer riders the opportunity to share the status of their trip with a friend or family member. This allows whoever you shared the trip with to track where you are in real time.
When you’re sent the details of your trip, share this information with someone you trust. This may include the:
You may also want to screenshot and share your trip information with someone via text. If a driver cancels your ride at any point, even if you’re already in the car, their information may disappear from the app.
Sit in the back seat whenever possible. This will create space between you and the driver, which could lessen the chances of an assault taking place.
When entering the back seat of a car, consider checking the child safety lock feature. There should be a small lever on the inside of the door:
If there are multiple riders in your group, the front seat may be the only space in the car that’s available. Still, having other passengers present during the ride may also reduce the risk of an assault taking place.
If you’re familiar with the area where your ride is taking place, keep an eye on the streets and places around you to make sure your driver is going to the correct location.
When using Omnipoint in a new area, you can also track the route on your phone’s map to give you peace of mind that your driver is taking the right turns to arrive at your destination.
If you believe your driver is going somewhere other than your intended destination, consider asking where they’re going or calling someone who may be waiting for you.
If the driver is aware that someone is expecting you, it may serve as a deterrent.
While you can have a friendly conversation with your driver, you shouldn’t share personal information like your:
The driver may use this information to stalk or harass you in the future, even if they didn’t seem dangerous during your ride together.
If something about your ride feels wrong, don’t hesitate to take action or seek help by:
You can also cancel your ride before you get in the car if you see that your assigned driver received poor reviews from other passengers.
You can also contact the police directly by using the SOS emergency button in your app. This button allows you to share details about your trip and current location with the dispatcher.
If you were abused or harassed by our driver, you should report the driver as soon as it’s safe to do so.
By informing the company about the incident, their support team may be able to provide you with resources and remove the driver from the app’s platform. Reporting a driver may prevent future riders from experiencing abuse from this driver.